Every Team Gets Support from redIQ
dataIQ’s multifamily underwriting service provides lightning-fast deal document standardization, allowing acquisition teams, brokers, and mortgage bankers to understand a property’s value faster. Companies with dataIQ subscriptions gain more than software. Users can rely on our world-class support teams to answer questions, provide trainings, and assist with tough-to-standardize financials.
Customer Success Managers
Every dataIQ account has a dedicated Customer Success Manager, available to answer questions about the platform as they arise. CSMs also onboard teams upon subscription and when new team members are hired. Beyond onboarding, they provide training sessions so everyone with access to redIQ understands how to get the most possible value from the service.
CSMs will proactively reach out when redIQ’s Product team releases new features, making sure that everyone understands their subscription and guaranteeing there’s clear answers when new functionality gets added. redIQ users can work in full confidence questions will have answers and that feedback will be heard.
Client Support
redIQ boasts the industry’s highest initial capture rate for rent rolls and deal financials. However, when users encounter edge cases that do not upload on the first try, that doesn’t mean clients have to revert to manual processing.
Our Client Support team of more than 25 can handle even the most difficult back-of-the-envelope rent roll. After an easy submission process, users can expect the standardized financials in the relevant deal in no more than 24 hours.
